Consumer information

Where can consumers complain?

One of the eight consumer rights as recognised by the United Nations is “The Right to Redress” – a consumer’s right to a remedy if a company/service provider does not engage fairly and appropriately in the market place.

Today there are many organisations in South Africa that exist to ensure that a consumer’s Right to Redress is promoted and protected. Some exist by statute, others are voluntary ombuds schemes, and others are industry associations. All provide a free service to consumers who cannot get a satisfactory remedy from the company/provider concerned. They look at both sides of the story and obtain redress for a consumer where they are of the view that the company/provider has not acted correctly.

Remember that you first need to try to sort out your issues with the company concerned.

Here is a list of contact info for the various provinces:

Eastern Cape:
Telephone: (040) 609 3052
Fax: (040) 609 3231

Free State:
Telephone: (051) 400 4700
Fax: (051) 400 9610

Gauteng:
Telephone: (011) 355 8117
Fax: (011) 355 3017

KwaZulu-Natal:
Telephone: (031) 310 5310
Fax: (031) 310-5416

Limpopo:
Telephone: (015) 298 7071
Fax: (015) 295 8750

Mpumalanga:
Telephone: (013) 752 3761/5
Fax: (013) 752 3729

North West:
Telephone: (018) 389 5046
Fax: (018) 889 5636

Northern Cape:
Telephone: (053) 832 2566
Fax: (053) 832 2564

Western Cape:
Telephone: (021) 483 4235
Fax: (021) 483 3483

Info supplied by the National Consumer Forum (ncf.org.za)